Shipping policy

At OLIESSE, every order is carefully prepared and packaged before it begins its journey to you. We aim to make your shopping experience as seamless and reliable as possible.

Shipping Across Pakistan

We currently offer delivery across Pakistan through trusted courier partners.

Standard Shipping: FREE

There are no additional standard delivery charges for eligible OLIESSE orders.

Order Processing

Orders are usually processed and dispatched within 1–2 business days after your order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive your available tracking or delivery information.

Delivery Time

Estimated delivery times are:

  • Major cities: 2–4 business days

  • Other cities: 3–6 business days

  • Remote areas: 5–8 business days

Delivery times are estimates and may vary depending on your location, courier operations, weather conditions, public holidays, sale periods, or other circumstances beyond our control.

Cash on Delivery

Cash on Delivery (COD) is available across Pakistan where supported by our courier partners.

Your payment is made directly to the courier upon delivery.

Please ensure that the phone number provided with your order is active and reachable so our team or courier partner can contact you when necessary.

Order Tracking

Once your order has been dispatched, tracking information may be provided through SMS, WhatsApp, email, or another available communication method.

If you have not received your tracking information or need assistance with your order, please contact OLIESSE Customer Care.

Delivery Address

Please make sure your delivery address, city, postal code, and contact number are correct before completing your order.

OLIESSE cannot be held responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

If you need to make a change to your delivery details, please contact us as soon as possible after placing your order. We cannot guarantee that changes can be made once an order has been dispatched.

Delivery Delays

While we work closely with our courier partners to deliver orders on time, occasional delays may occur due to:

  • Weather conditions

  • Public holidays

  • Courier service interruptions

  • High order volumes

  • Remote-area delivery limitations

  • Incorrect or incomplete customer information

We appreciate your patience in such circumstances.

Failed Delivery Attempts

If the courier is unable to deliver your order because the customer is unavailable or cannot be reached, additional delivery attempts may be made according to the courier's procedures.

If an order is returned to OLIESSE because of repeated failed delivery attempts, additional shipping charges may apply if the customer requests the order to be shipped again.

Damaged Parcels

If your parcel appears visibly damaged, opened, or tampered with at the time of delivery, please notify the courier immediately and contact OLIESSE Customer Care as soon as possible.

For damaged or incorrect products, please contact us according to our Return Policy.

International Shipping

At this time, OLIESSE ships within Pakistan only.

International shipping may be introduced in the future.

Questions About Your Order?

We're here to help.

For any shipping or delivery questions, please contact OLIESSE Customer Care with your order number and registered contact details.

OLIESSE
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